Frequently Asked Questions
Everything you need to know about booking and attending sessions.
Browse our directory, choose a consultant that matches your needs, and pick an available time slot. If you don’t already have an account you’ll be guided through a short registration, then straight to secure checkout.
We accept credit/debit cards and PayPal via Stripe, as well as your Faith Consulting wallet balance if you have funds available from a previous refund, referral reward, or converted points.
Yes. Cancellations made at least 24 hours before your session are fully refunded to your wallet. Cancellations inside that 24-hour window are non-refundable, per our cancellation policy.
If your consultant doesn’t join within the grace period, you can report a no-show from your dashboard. Once confirmed, you’ll receive a full refund to your wallet.
All sessions take place over a private, one-on-one video call right on the platform. You’ll be able to join from your dashboard once your booking is confirmed, and a reminder email 24 hours and 1 hour before your session.
Yes. Session recordings (when applicable) are only accessible to administrators for quality assurance, are automatically deleted after 72 hours, and every access is logged.
Click "Become a Consultant", complete your profile with credentials and a short introduction video, and our team will review your application — typically within a few business days.
Consultants can request a withdrawal once their wallet balance reaches the $100 minimum. Our team reviews the request and sends payment via PayPal.